Privacy Policy

1. Introduction

dokmilae ("we", "our", "the house") is a residential retirement home located at 39/5 Sukhumvit Road, Pak Nam, Mueang Samut Prakan, Samut Prakan 10280, Thailand. We take the privacy of the families, enquirers, and individuals who contact us seriously, and we are committed to handling personal information with care and discretion.

This policy explains what information we collect, how we use it, how long we keep it, and what rights you have in relation to it. It applies to all individuals who contact us through our website, by telephone, or by any other means.

If you have questions about anything in this policy, please contact us at [email protected].

2. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, telephone number) provided through our enquiry form or direct correspondence
• Information about the elderly relative you are enquiring on behalf of, including care needs and circumstances, provided voluntarily by you
• Communication records — messages, calls, and correspondence relating to your enquiry or a resident's placement
• Website usage data collected through cookies, including pages visited and visit duration (see our Cookie Policy for details)
• For residents and their families: additional personal and care-related information necessary for the provision of residential services

3. How We Collect Information

• Directly from you when you complete our website enquiry form
• Through telephone conversations or written correspondence
• Through cookies and similar technologies when you visit our website
• Through ongoing communication during the residency of your family member

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiry and discuss how dokmilae may be suitable for your family
• To arrange and manage visits to the property
• To provide residential care services to residents and maintain communication with their families
• To send information about the house where you have requested this
• To maintain records required for the operation of the house and for legal compliance under Thai law
• To understand how our website is used and to improve its content

We do not use personal information for automated profiling, and we do not make automated decisions based on personal information.

5. Legal Basis for Processing

We process personal information on the following legal bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent: Where you have provided consent for specific uses, such as receiving information about dokmilae
• Legitimate interest: For responding to enquiries and managing relationships with prospective and current families
• Contractual necessity: Where processing is necessary for the performance of a residency agreement
• Legal obligation: Where processing is required by applicable Thai law

6. Data Retention

We retain personal information for the following periods:

• Enquiry records from individuals who do not become residents: up to 12 months from the date of last contact
• Records relating to residents and their families: for the duration of the residency and up to 5 years after the end of the residency, or as required by Thai law
• Website usage data collected via analytics: up to 24 months, in accordance with our analytics provider's terms

7. Sharing of Information

We do not sell personal information. We may share information with the following parties where necessary:

• Members of the dokmilae staff team, on a need-to-know basis for care and communication purposes
• Third-party service providers who assist in operating our website (such as analytics providers), under data processing agreements
• Thai government authorities or regulatory bodies where required by law

We do not share personal information with advertising networks or third-party marketing services.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, or misuse. These include access controls within the team, secure communication channels, and regular review of our data handling practices. In the event of a data breach that may affect your rights, we will notify affected individuals in accordance with applicable law.

9. Cookies

Our website uses cookies to understand how visitors find and use our site. Please see our Cookie Policy for a full explanation of which cookies we use and how to manage them.

10. Your Rights

Under Thailand's PDPA and applicable data protection principles, you have the following rights:

• Right of access: To request a copy of personal information we hold about you
• Right to rectification: To request correction of inaccurate or incomplete information
• Right to erasure: To request deletion of your personal information where there is no overriding legal basis to retain it
• Right to object: To object to processing based on legitimate interest
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time
• Right to data portability: To receive your personal information in a structured, machine-readable format
• Right to lodge a complaint: With the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

11. Children's Privacy

Our website and services are directed at adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently done so, please contact us and we will delete the information promptly.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

13. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will indicate the date of update at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: dokmilae, 39/5 Sukhumvit Road, Pak Nam, Mueang Samut Prakan, Samut Prakan 10280, Thailand
• Phone: +66 2 384 7619